Shipping / Returns Information

Return and Exchange Policy

If you’re unsatisfied for any reason, return your merchandise following the instructions below. We work hard to make sure every experience you have with us goes smoothly and you get exactly what you need and wanted. Should you have any questions, need to make any changes, want to check on the status of an order, make a return or exchange, please read below:

The Quantum Difference will not process any returns or exchanges of products purchased from a retail store. All retail store purchases must be returned to the retail store where the product was purchased.

However, if you’re unsatisfied with one of our products that you purchased at a retail location, we’d still like to hear from you. Please feel free to call or email.

Phone 24/7: 1-866-953-8662

Email: service@thequantumdifference.com

Return Item(s) for a Refund/Exchange

All unopened and unused items purchased from TheQuantumDifference.com can be returned or exchanged for up to 30 days of purchase. Simply follow the simple steps below. When we receive your returned item(s) we will refund the original method of payment.  If it is an even exchange we will simply mail you a new item. If there is a difference in the cost, we will contact you via phone or email to determine how to either refund or charge for the difference.

1. Provide the following information:

  • Name
  • Address
  • Phone
  • Email
  • Original Purchase Date
  • Original Order Number
  • Reason for Return
  • Please note if you are requesting a Credit or Product Exchange
  • Date of Return

2. Mail product, the information listed above and original packing slip (if you have it) to:

The Quantum Difference

Returns & Exchanges

5321 Gateway Centre

Flint, MI 48507

 

When Will I Get Credit for my Return?

Received returns are generally processed within 3-5 business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.

Can I Return Items to The Quantum Difference purchased in a Retail Store?

No. All retail store purchases must be returned to the retail store where the product was purchased.

However, because we stand by the quality of everything we sell, we’d still like to hear from you if you’re dissatisfied with your Quantum Difference product. Please feel free to call or email.

Phone 24/7: 1-866-953-8662

Email: service@thequantumdifference.com